Shipping policy
Order processing
Orders are normally processed within 1-3 working days of receipt. Orders placed on weekends, bank holidays or during office closures will be processed on the next available working day.
Delivery within the United Kingdom
We offer delivery throughout the United Kingdom using Royal Mail.
Typical delivery times are:
- Standard delivery: 3-5 working days after dispatch
- Express delivery (where available): 1-2 working days after dispatch
Delivery times are estimates and may vary during busy periods or due to circumstances outside our control.
International delivery
We ship to selected international destinations.
International delivery times vary by country and local postal services. Typical delivery times are:
- Europe: 5-10 working days
- Rest of world: 7-21 working days
Customers are responsible for any import duties, customs charges, taxes or fees levied by the destination country.
Delivery charges
Delivery charges are calculated at checkout based on:
- Delivery destination
- Order weight and size
- Selected delivery service
The total shipping cost will be displayed before payment is completed.
Digital products
Digital products, including downloadable resources and digital publications, do not incur shipping charges.
Access instructions or download links will be provided following purchase confirmation.
Tracking your order
If tracking is available for your chosen delivery service, tracking details will be provided in your dispatch confirmation email.
Incorrect addresses
Please ensure that your delivery address is accurate and complete when placing your order.
We cannot accept responsibility for delays or failed deliveries resulting from incorrect address details supplied at checkout. Additional charges may apply if an order needs to be re-sent.
Lost or damaged items
If your order arrives damaged, incomplete, or has not arrived within a reasonable timeframe, please contact us as soon as possible.
To help us investigate, please include:
- Your order number
- Details of the issue
- Please take photos of any damaged items (where applicable) and keep safe as we may need to reference these.